TERMS OF SERVICE

1. About Suvarnika Collections

Suvarnika Collections is an online retail business offering carefully selected products to our customers through our website.

Throughout these Terms, “Suvarnika Collections,” “we,” “us,” or “our” refers to Suvarnika Collections. “You,” “customer,” or “user” refers to any person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order or creating an account.
• Use the website only for lawful purposes.
• Not attempt to misuse, damage, disrupt, or gain unauthorized access to our website.
• Not reproduce, copy, modify, distribute, or commercially use our website content without our written permission.

We reserve the right to restrict or terminate access to our website if we believe that it has been used in violation of these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, colours, sizes, and other information displayed on our website are accurate and up to date.

However, slight variations may occur due to photography, screen settings, lighting, manufacturing differences, or the nature of the product.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will inform you and may cancel the affected order or provide an appropriate resolution in accordance with our applicable policies.

5. Prices and Payments

All prices displayed on our website are provided in Indian Rupees (INR) unless otherwise stated.

Any mandatory charges will be communicated to you as applicable before completion of your purchase.

We accept the payment methods made available on our website.

By submitting an order, you confirm that the payment information provided by you is accurate and that you are authorized to use the selected payment method.

In the event of an accidental pricing, payment, or technical error, Suvarnika Collections reserves the right to correct the error and, where appropriate, cancel or modify the affected order.

6. Orders and Order Confirmation

When you place an order through our website, you are making an offer to purchase the selected products.

Your order will be considered accepted once Suvarnika Collections confirms the order.

We reserve the right to refuse or cancel an order in certain circumstances, including but not limited to:

• Product unavailability.
• Incorrect product or pricing information.
• Suspected fraudulent or unauthorized transactions.
• Incomplete or incorrect customer information.
• Circumstances beyond our reasonable control.

If your order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund Policy.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time communicated on our website or at checkout.

Delivery timelines are estimates and may vary due to factors such as:

• Courier or logistics delays.
• Weather conditions.
• Public holidays.
• Incorrect or incomplete delivery information.
• Events outside our reasonable control.

Customers are responsible for providing accurate delivery details. Suvarnika Collections will not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

8. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy, which forms part of these Terms of Service.

Customers should carefully review the applicable return conditions before placing an order.

Where a product is defective, damaged, incorrect, or materially different from the product described, please contact us with an opening video so that we can immediately help you with the refund or return updates.

Any return may be subject to inspection and verification before a refund or exchange is approved.

9. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched, subject to our cancellation policy.

Once an order has been processed or shipped, cancellation may no longer be possible.

Where cancellation is approved after payment has been made, the applicable refund will be processed in accordance with our Refund Policy.

10. Damaged or Incorrect Orders

If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible at suvarnikaacollections@gmail.com.

We may request photographs, videos, order details, packaging information, or other evidence to help us assess the issue.

We will review the matter and provide an appropriate resolution in accordance with applicable law and our policies.

11. Customer Accounts

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

Please notify us immediately if you believe your account has been accessed without authorization.

12. Intellectual Property

All content available on the Suvarnika Collections website, including but not limited to:

• Brand name and logo
• Product photographs
• Product descriptions
• Text and written content
• Graphics and designs
• Website layout and visual elements

is owned by or licensed to Suvarnika Collections and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

13. Customer Reviews and Feedback

Where our website allows customers to provide reviews, comments, photographs, or other feedback, you agree that the content submitted by you must not be unlawful, misleading, abusive, defamatory, offensive, or infringe the rights of another person.

By submitting content, you grant Suvarnika Collections permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Website availability may be affected by maintenance, technical issues, third-party services, network problems, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Suvarnika Collections will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including technical interruptions, courier delays, force majeure events, or misuse of the website by a user.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

16. Fraudulent or Unauthorized Transactions

Suvarnika Collections reserves the right to investigate, suspend, cancel, or refuse transactions that we reasonably believe may involve fraud, unauthorized payment methods, misuse of promotional offers, or other unlawful activity.

We may cooperate with relevant payment providers, logistics partners, or authorities where required by law.

18. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, services, policies, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India, unless otherwise required by applicable consumer protection law.

Any disputes shall be handled in accordance with applicable law and the jurisdiction of the appropriate courts or authorities.

20. Customer Support and Grievance Contact

If you have a question, concern, complaint, or issue relating to an order or our services, please contact us using the details below:

We are committed to reviewing customer concerns and providing appropriate assistance in a timely manner.

Thank you for choosing Suvarnika Collections.